Which sequence best reflects common steps in a crisis intervention model (e.g., Roberts' model)?

• A. Observe, diagnose, prescribe, discharge
• B. Begin with crisis resolution, end with assessment
• C. Assess, ignore, escalate, terminate
• D. Assess, establish rapport, identify problem, explore coping, develop action plan, implement plan, arrange follow-up

Answer: (A)

Crisis intervention works best when it follows a brief, collaborative, action-focused sequence that centers on safety, engagement, and concrete steps. Start by assessing the situation and establishing rapport, which builds trust and helps the person feel heard and safe to share. From there, identify the main problem and explore coping strategies the person can use now. Then jointly develop an actionable plan, implement it, and arrange follow-up to monitor progress and adjust as needed. This order keeps the focus on immediate stabilization, practical problem-solving, and ongoing support, which are core to Roberts’ approach.

The other sequences misfit because they either apply a medical-diagnostic frame (observe, diagnose, prescribe, discharge) or jump to resolution or termination without proper assessment and engagement, or include elements like ignoring the client. These do not reflect the collaborative, stepwise, time-limited nature of effective crisis intervention.